8x8 How to use this communication tool
- Teacher: Licona Training
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New releases
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How to issue different types of Certs to our clients.
- Teacher: Licona Training
Claims for Call Intake 24/7
- Teacher: Licona Training
Introduction to Endorsements
- Teacher: Licona Training
Course for iTow
- Teacher: Licona Training
Introduction to Quotes
- Teacher: Licona Training
Aguila Dorada - Call Center Course
- Teacher: Licona Training
Introduction to Aguila Dorada
- Teacher: Licona Training
Introduction to the system Conti-go
- Teacher: Licona Training
Introduction to Claims
- Teacher: Licona Training
Introduction to Coverages
- Teacher: Licona Training
This course will give you the tools so you can…
- define the process of customer service within the organization
- determine what ethical behaviors should be involved in customer service
- Teacher: Licona Training
This course will give you the tools so you can…
- lead by example
- foster teamwork by using an effective leadership style
- Teacher: Licona Training
This course will give you the tools so you can…
- solve a conflict using negotiation techniques
- deal with difficult negotiators
- start developing emotional control in a negotiation
- Teacher: Licona Training
This course will give you the tools so you can...
- delegate tasks under supervision
- develop high-performance teams
- mentor your coworkers and teams
- foster a collaborative environment
- Teacher: Licona Training
Public Speaking
This course will give you the tools so you can...
- Give positive feedback
- Improve communication by applying active listening
- Teacher: Licona Training
This course will give you the tools so you can...
- Take care of one's self
- Develop emotional intelligence
- Motivate one-self
- Teacher: Licona Training
This course will give you the tools so you can...
- Apply communcation skills to customer service
- Understand product and service knowledge to our insurance customers
- Establish customer service standards
- Know how to deal with difficult customers
- Teacher: Licona Training
This course will give you the tools so you can...
- Understand behavioral theories as a background to leadership development
- Identify contingency theories to lead a team
- Apply the managerial grid to determine the best way to lead a team
- Teacher: Licona Training
This course will give you the tools so you can...
- Identify the basic concepts of negotiation
- Prepare for a negotiation
- Manage conflict styles
- Teacher: Licona Training
This course will give you the tools so you can...
- Identify what is teamwork
- Explain what are team dynamics
- Teacher: Licona Training
This course will give you the tools so you can...
- Communicate effectively
- Identify what is active listening
- Teacher: Licona Training
This course will give you the tools, so you can:
- Set well-defined and realistic personal goals
- Complete assignments on time
- To demonstrate commitment to control stress
- Teacher: Licona Training
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