8x8 How to use this communication tool
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How to issue different types of Certs to our clients.
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Claims for Call Intake 24/7
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Introduction to Endorsements
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Course for iTow
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Introduction to Quotes
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Aguila Dorada - Call Center Course
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Introduction to Aguila Dorada
- Teacher: Licona Training
Introduction to the system Conti-go
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Introduction to Claims
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Introduction to Coverages
- Teacher: Licona Training
This course will give you the tools so you can…
- Foster customer service culture in the organization
- Evaluate customer services processes and interactions
- Train members in the organization with excellent customer service practices
- Teacher: Licona Training
This course will give you the tools so you can…
- Become an ethical leader to lead a team with an effective leadership style
- Growth by using leadership and enhancing employees
- Teacher: Licona Training
This course will give you the tools so you can…
- Solve a conflict as a third-party
- Value what an ethical negotiation is
- Teacher: Licona Training
This course will give you the tools so you can…
- Apply the coaching process
- Identify leader coaching traits
- Foster resilience and adaptability as part of organizational culture
- Teacher: Licona Training
This course will give you the tools so you can…
- Communicate effectively in business writing
- Work towards decision-making, persuasion, and influence as a leader or mentor
- Teacher: Licona Training
This course will give you the tools so you can…
- Regulate your emotions
- Build resilience
- Promote creative thinking
- Teacher: Licona Training
This course will give you the tools so you can…
- Define the process of customer service within the organization
- Determine what ethical behaviors should be involved in customer service
- Teacher: Licona Training
This course will give you the tools so you can…
- Lead by example
- Foster teamwork by using an effective leadership style
- Teacher: Licona Training
This course will give you the tools so you can…
- Solve a conflict using negotiation techniques
- Deal with difficult negotiators
- Start developing emotional control in a negotiation
- Teacher: Licona Training
This course will give you the tools so you can...
- Delegate tasks under supervision
- Develop high-performance teams
- Mentor your coworkers and teams
- Foster a collaborative environment
- Teacher: Licona Training
This course will give you the tools so you can...
- Give positive feedback
- Improve communication by applying active listening
- Teacher: Licona Training
This course will give you the tools so you can...
- Take care of one's self
- Develop emotional intelligence
- Motivate one-self
- Teacher: Licona Training
This course will give you the tools so you can...
- Apply communcation skills to customer service
- Understand product and service knowledge to our insurance customers
- Establish customer service standards
- Know how to deal with difficult customers
- Teacher: Licona Training
This course will give you the tools so you can...
- Understand behavioral theories as a background to leadership development
- Identify contingency theories to lead a team
- Apply the managerial grid to determine the best way to lead a team
- Teacher: Licona Training
This course will give you the tools so you can...
- Identify the basic concepts of negotiation
- Prepare for a negotiation
- Manage conflict styles
- Teacher: Licona Training
This course will give you the tools so you can...
- Identify what is teamwork
- Explain what are team dynamics
- Teacher: Licona Training
This course will give you the tools so you can...
- Communicate effectively
- Identify what is active listening
- Teacher: Licona Training
This course will give you the tools, so you can...
- Set well-defined and realistic personal goals
- Complete assignments on time
- Demonstrate commitment to control stress
- Teacher: Licona Training
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