Available courses

8x8 How to use this communication tool

How to issue different types of Certs to our clients.

Claims for Call Intake 24/7

Course for iTow

Introduction to Quotes

Aguila Dorada - Call Center Course 

Introduction to Aguila Dorada

Introduction to the system Conti-go

Introduction to Claims

Introduction to Coverages

This course will give you the tools so you can…

  • Foster customer service culture in the organization
  • Evaluate customer services processes and interactions
  • Train members in the organization with excellent customer service practices

This course will give you the tools so you can…

  • Become an ethical leader to lead a team with an effective leadership style
  • Growth by using leadership and enhancing employees

This course will give you the tools so you can…

  • Solve a conflict as a third-party
  • Value what an ethical negotiation is

This course will give you the tools so you can…

  • Apply the coaching process
  • Identify leader coaching traits
  • Foster resilience and adaptability as part of organizational culture

This course will give you the tools so you can…

  • Communicate effectively in business writing
  • Work towards decision-making, persuasion, and influence as a leader or mentor

This course will give you the tools so you can…

  • Regulate your emotions
  • Build resilience 
  • Promote creative thinking

This course will give you the tools so you can…

  • Define the process of customer service within the organization
  • Determine what ethical behaviors should be involved in customer service

This course will give you the tools so you can…

  • Lead by example
  • Foster teamwork by using an effective leadership style

This course will give you the tools so you can…

  • Solve a conflict using negotiation techniques
  • Deal with difficult negotiators
  • Start developing emotional control in a negotiation

This course will give you the tools so you can...

  • Delegate tasks under supervision
  • Develop high-performance teams
  • Mentor your coworkers and teams
  • Foster a collaborative environment

This course will give you the tools so you can...

  • Give positive feedback
  • Improve communication by applying active listening

This course will give you the tools so you can...

This course will give you the tools so you can...

  • Apply communcation skills to customer service
  • Understand product and service knowledge to our insurance customers
  • Establish customer service standards
  • Know how to deal with difficult customers

This course will give you the tools so you can...

  • Understand behavioral theories as a background to leadership development
  • Identify contingency theories to lead a team 
  • Apply the managerial grid to determine the best way to lead a team

This course will give you the tools so you can...

  • Identify the basic concepts of negotiation
  • Prepare for a negotiation 
  • Manage conflict styles

This course will give you the tools so you can...

This course will give you the tools so you can...

  • Communicate effectively 
  • Identify what is active listening

This course will give you the tools, so you can...

  • Set well-defined and realistic personal goals
  • Complete assignments on time
  • Demonstrate commitment to control stress